Tap the X in the upper right corner of the TeamViewer QuickSupport app.Tap the TeamViewer QuickSupport app icon. To close a remote control session from the desktop: To close a remote control session from the device You should now see the remote control session displayed on your screen. The device user should then see a prompt similar to the one below. The required session ID is automatically displayed on the device. If the TeamViewer QuickSupport app does not launch on the device, ask the device user to tap the icon. If your browser has pop-up blocking enabled, then allow pop-ups for your MobileIron Core URL.Launch the TeamViewer 10 application when prompted.If a page requesting a session ID displays, ignore it.
Select Actions > Android Only > Remote Control.Ĭonfirm that the device is supported by for Android. In the Admin Portal, go to Devices & Users > Devices.It should be displayed in the MobileIron app catalog on the device. You now just have to convince your family members to get the app installed…You can get the TeamViewer QuickSupport app from the Google Play Store, alongside the TeamViewer Universal Add-on.This section explains how to start a for Android remote control session.Īsk the device user to install the TeamViewer QuickSupport app. Hopefully, this will make providing tech support a bit easier. Any device running Android 7.0 should now be able to install the Universal Add-on, therefore allowing you to control the entire UI without needing the device in hand. Some Android smartphones would allow you to do screen-sharing with the TeamViewer QuickSupport app, which was fine but not quite as intuitive if you needed to provide advice or resolve an issue. You’ll also need a supported device from one of the following manufacturers to get started: With COVID-19 making contact that bit more precarious, TeamViewer QuickSupport has potentially got a whole lot more useful. It also might be useful for businesses with an IT department that needs to provide remote support to employees and in-the-field staff. Now, this might be ideal if you have elderly relatives that might not be confident using their smartphone and regularly get stuck in menus or applications. Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android.
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